Delivery, refund and returns policy
Last updated January 2025
Delivery
When you purchase a Limbo membership, we will provide a receipt for your membership, provide immediate access to the Limbo app, content and information and process the first delivery of sensors to your mailing address.
Typical despatch time of your first set of sensors is within 10 days, and for most new members occurs within a few days. You will receive a despatch notification as soon as your sensors have been processed including the carrier and a tracking code.
Sensors are delivered from our Hubs in the UK, New York, Netherlands and UAE, via couriers that include Aramex, Fedex, UPS, PostNL and Royal Mail.
If you want to check on any delivery, please contact our care team on care@limborevolution.com.
After purchase and before use
In accordance with Consumer Contracts Regulations, you have the right to cancel within 14 days. Once Limbo has been notified of product return, the products must be received by Limbo with 28 days.
You will be responsible for the cost of any returns and any non-standard delivery fees.
To be eligible for a refund you must ensure:
- The hardware are unused
- There are no signs of damage
- The seals on the product(s) are intact
Subject to these conditions we will reimburse to you all payments received from you, excluding the cost of delivery from us to you. Refunds will be processed within seven days of the products being returned and after they’ve been checked. Please note that our payments can take up to 10 days to appear in your account.
We will not offer a refund for hardware that has been used, or the hardware seal is open.
To start a refund, please contact care@limborevolution.com and they will provide you with shipping details. You will be required to pay for the shipping cost back to us.
Returns addresses for sensors are:
Ireland & Europe
Limbo Returns
27 Cook Street
Cork, T12 D92F
Ireland
UK and Global
Limbo Returns
PO Box 849
Rickmansworth
WD3 0RU
England
US and North America
Limbo Returns
300W 145th Street #2Q
New York
NY 10039
USA
Cancelling membership after use
If during your membership you decide that you no longer want to continue using Limbo, then you can cancel anytime, however your membership will continue until the next billing period.
Cancelling with three / six / 12 month programme
Our longer programmes are designed to help you save money on the monthly cost of Limbo. They can be cancelled in any month, and Limbo will refund any full months not used subject to a £200 / €/$220 charge. Refunds will be processed within seven days but please note that our payments can take up to 10 days to appear in your account.
Refund due to issues with sensors / transmitter
Your membership includes sensors that should be worn most of the time. As is the nature of the sensors, their durability and ability to take readings are sensitive as to how they are applied, and looked after.
There are days within any month where you will have to change over the sensors, and Limbo will continue to support you and offer advice on your lifestyle whilst you don’t have a sensor applied.
If you have issues with your sensor read our help here for solving the most common issues before contacting our care team.
Refund due to other issues
If you are without working sensors for any reason for periods of a week or more, we will extend your membership for that time without charge.
We do not offer a refund for any other reason.
Statutory rights
This does not affect your statutory rights.